General Terms and Conditions (GTC) of DEPARTMENTGREEN GmbH, Am Weiher 4a, 63505 Langenselbold, Germany, for the online shop www.george-gina-lucy.com – (As of 01.01.2025)

1. 1. Scope

   DEPARTMENTGREEN GmbH ("we", "us") operates an online shop for GEORGE GINA & LUCY products at the website www.george-gina-lucy.com. These General Terms and Conditions (GTC) apply to all orders placed through the website as well as to our deliveries and services. Only the GTC in their version valid at the time of the order are applicable. We only recognize diferent or supplementary regulations if we have expressly agreed to them in writing.

   Our products are exclusively intended for consumers ("you", "your") within the meaning of §13 BGB. We only deliver in standard household quantities. By placing the order, the customer confirms that they are acting as a consumer. Diferent national regulations in the purchaser's country of residence are not applicable unless they are mandatory.

   2. Conclusion of Contract

   2.1 Contract Languages

   The contract is concluded in either German or English.

   2.2 Contracting Party

   DEPARTMENTGREEN GmbH
   Am Weiher 4a
   D-63505 Langenselbold (Germany)
   Register Court: AG Hanau, HRB 91307
   VAT Identification Number: DE814215748
   Managing Director: Nicolas Neuhaus
   
   Content Responsible in accordance with §55 RStV: Nicolas Neuhaus, Am Weiher 4a, 63505 Langenselbold, Germany.
   
   We do not participate in dispute resolution procedures before consumer arbitration boards. The European Commission provides a platform for online dispute resolution (ODR) at http://ec.europa.eu/odr.

   2.3 Product Display and Prices

   Product images are for illustrative purposes and may slightly difer from the actual products, particularly due to screen color representation. Such variations do not constitute a defect. We reserve the right to make changes to the products, especially to improve functionality and quality, provided these changes do not significantly afect the use of the product and do not constitute a defect.

   The prices listed on the website at the time of order apply. If you provide a billing and delivery address within the EU, the prices are indicated in EUR and include the applicable VAT. For billing and delivery addresses in Switzerland, prices in EUR are net and do not include Swiss VAT. For billing and delivery addresses outside the EU (including Norway & the UK), prices are net in USD and do not include VAT or sales tax.

   Depending on the regulations of the respective country, VAT or sales taxes, as well as customs and handling fees, may be levied by the relevant authorities or shipping service providers. You can inquire about tax, customs, or fee exemptions with the respective authorities.

   Shipping costs are not included and will be calculated separately (see section 3. & 4.).

   2.4 Conclusion of Contract

   2.4.1 Offer

   The presentation of products in the online shop does not constitute a legally binding offer, but rather an invitation to place an order. You make an ofer by completing all necessary information in the order process and submitting the order form by clicking the "Submit Order" button. Before final submission, you will have the opportunity to review and, if necessary, correct your entered data.

   2.4.2 Order Confirmation and Acceptance

   After submitting your order, you will receive an automatic email confirming the receipt of your order. This order confirmation does not constitute acceptance of your ofer. The contract is concluded only when we ship the goods and notify you accordingly.

   We reserve the right to review any customer order and to reject orders at our sole discretion. A rejection may occur, in particular, if there are justified indications that the goods ordered are intended for commercial resale, or if technical tools, such as automation software (bots), were used during the order process. In case of non-acceptance of an order, we are not obliged to provide a separate justification or explanation.

   We reserve the right to reject an order if circumstances arise or are suspected that raise doubts about the legality or appropriateness of the order.

   2.5 Payment Terms

   Payment is made at the customer's choice using the payment methods specified during the ordering process. When selecting PayPal or Shopify Payments, the respective terms and conditions of these providers apply. The payment transaction is carried out after the completion of the order.

   If payment is made via PayPal, the payment is processed by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as "PayPal"), under the PayPal Terms of Use available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full, or – if the customer does not have a PayPal account – under the terms for payments without a PayPal account available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.

   During the ordering process, you will be redirected to the PayPal website. To pay the invoice amount via PayPal, you must be registered there, or first register, authenticate with your login data, and confirm the payment instruction to us. After submitting the order in the shop, we will instruct PayPal to initiate the payment transaction. The payment transaction will be carried out by PayPal immediately thereafter. Further information will be provided during the ordering process.

   If a payment method ofered through "Shopify Payments" is selected, the payment is processed by the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter "Stripe"). The individual payment methods ofered via Shopify Payments will be communicated to the customer in the seller's online shop. Stripe may use other payment services for processing payments, for which special payment conditions may apply. Further information about "Shopify Payments" can be found online at https://www.shopify.com/legal/terms-payments-de.

   3. Delivery Conditions, Delivery Times & Risks

   The goods will be ready for shipment no later than the next working day after your order. We bear the risk of shipment until the goods are handed over to you, a third party nominated by you, or a specified drop-of location. Shipping options and costs will be displayed during the order process. By default, delivery within Germany and Austria is handled by DHL & UPS, while within the EU and Europe it is handled by UPS. Delivery to certain countries is exclusively via UPS Express (Saver). The exact costs will be displayed during the ordering process.

   4. Right of Withdrawal

   4.1 Right of Withdrawal for Consumers & Exercise of the Right of Withdrawal

   Consumers within the meaning of §13 BGB have the right to withdraw from the contract within 14 days without providing a reason. Under the conditions of section 4.2, we voluntarily extend this 14-day withdrawal period in accordance with §312g and §355 Abs. 1 S. 1 BGB to 30 days for orders within the EU. For orders outside the EU, the withdrawal period is 30 days without requiring a reason.

   The withdrawal period begins on the day the customer or a third party designated by them, receives the last of the goods. The withdrawal must be addressed to us, Departmentgreen GmbH (see section 2.2). It must be made in writing and can be sent to us by mail (see the address in section 2.2) or by email to info@departmentgreen.com.

   4.2 Consequences of Withdrawal

   4.2.1 Reimbursement of Payments and Shipping Costs

   If you are a consumer within the meaning of §13 BGB, we will refund all payments for the goods, including delivery costs, in the event of a withdrawal or partial withdrawal according to the following regulations:

   If you are located within the EU, we will refund shipping costs as follows:

   • In the case of a full withdrawal, we will refund the shipping costs in full, provided you selected the cheapest standard shipping option. If you chose a more expensive shipping method, such as express shipping, we will only refund the amount that would have been incurred with the cheapest standard shipping option.
   • In the case of partial withdrawal:
     • If shipping costs were charged as a flat rate and you keep part of the order, no refund of shipping costs will be made.
     • If the partial withdrawal results in the order falling below the free shipping threshold, a credit will be issued for the value of the returned items, minus the shipping costs that would have been incurred if only the retained goods had been ordered.
     • If you selected a more expensive shipping method than standard shipping, the cost of the chosen shipping option will be deducted from the refund.

   If you are located outside the EU, shipping costs will not be refunded. In the case of a partial withdrawal resulting in undercutting the free shipping threshold, the same rules apply.

   We do not refund any sales taxes, customs duties, or handling fees levied by the authorities or the shipping service provider during delivery.

   4.2.2 Return and Refund

   For both EU and non-EU withdrawals, you must return the goods immediately and no later than 30 days from the order's arrival date. The deadline is considered met if the goods are shipped before the 30-day period expires. Refund is issued when returned goods are received.

   For the refund, the same payment method used in the original transaction will be applied unless otherwise agreed.

   You bear the return shipping costs (EU & Non-EU). If we provide you with a return label, the associated cost will be deducted from the refund.

   For returns from outside the EU, a proper customs declaration is required. If customs fees arise due to incomplete documents, these may be deducted from the refund.

   4.3 Voluntary Right of Withdrawal and Partial Withdrawal

   We voluntarily extend the withdrawal period to 30 days for EU orders but reserve the right to fully deduct shipping costs from refunds. Other rules follow sections 4.2.1 and 4.2.2.

   4.4 Refusal to Accept Goods

   If you refuse to accept goods without withdrawal or a valid reason, you bear both outbound and return shipping costs. Refusal due to customs duties or local taxes is not a valid reason.

   5. Warranty

   For EU deliveries, statutory warranty (§437 BGB) applies for 2 years. For non-EU deliveries, warranty is 1 year. Normal wear and tear is excluded. Refund of customs duties or taxes is not provided. German law applies to non-EU deliveries, with exclusion of implied warranties where legally allowed.

   6. Data Storage

   We store necessary contract-related data (names, addresses, contact details, payment details) for order processing. Data is not shared unless required for enforcing claims or shipment handling.

   7. Data Protection and Advertising

   Your data is processed under applicable data protection laws. You consent to receiving product information, which can be revoked at any time.

   8. Severability Clause

   If any provision of these GTC becomes invalid, the remaining provisions remain unaffected. The invalid clause is replaced with one closest to its economic purpose.

   9. Place of Fulfillment, Applicable Law, and Jurisdiction

   German law applies, excluding UN Sales Law. Place of fulfillment and jurisdiction is Langenselbold, Germany.